Privacy Policy

This Privacy Policy applies to the website operated by Grand Lake Foundation Repair Plus("Grand Lake Foundation Repair Plus," "we," "us," or "our"), including grandlakefoundationrepairplus.com and related pages that link to this policy. It does not govern third-party websites or services that have their own privacy notices.

We may collect the following categories of information:

• Information you provide: your name, telephone number, email address, requested service, project details, messages, chat content, and other information you choose to send us.
• Communications: information connected with calls, texts, emails, appointments, estimates, and customer-service conversations.
• Website and device information: IP address, browser and device type, operating system, referring page, pages viewed, approximate location, timestamps, and interactions such as clicks, scrolling, and navigation.
• Cookies and similar technologies: identifiers and activity information collected through cookies, pixels, tags, and similar tools used for site operation, analytics, security, and advertising measurement.

We may use information to:

• Respond to questions and requests for estimates.
• Schedule inspections, communicate about projects, and provide requested services.
• Maintain customer and lead records and provide customer support.
• Operate, secure, troubleshoot, analyze, and improve our website and services.
• Measure advertising performance and understand how visitors use the website.
• Prevent fraud, misuse, and security incidents.
• Comply with law and protect our customers, company, and legal rights.

Our website uses cookies and similar technologies. These tools may recognize a browser or device, remember information, measure traffic, create aggregated analytics, record website interactions, and help us evaluate advertising.

Service providers used on the site may include:

• Microsoft Clarity for website analytics, heatmaps, and session-interaction insights.
• Meta for advertising measurement through the Meta Pixel.
• LeadConnector for website chat, lead management, and customer communications.
• Vercel and Supabase for website hosting, infrastructure, and data storage where configured.

You can limit cookies through your browser settings. Blocking cookies may affect some site features. Advertising choices may also be available through your Meta account settings and device-level privacy controls.

We may disclose information:

• To vendors that provide hosting, databases, analytics, advertising measurement, CRM, chat, communications, security, and other services on our behalf.
• To contractors, engineers, inspectors, or other professionals when reasonably necessary to evaluate or fulfill your requested project and as permitted by law.
• When required by law, legal process, or a valid government request, or when reasonably necessary to protect safety, security, property, and legal rights.
• In connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction.
• With your direction or consent.

We do not sell personal information for money. However, some laws may define certain uses of analytics or advertising technology as "selling," "sharing," or targeted advertising. You may contact us using the details below to request that we limit such use where required by applicable law.

Mobile information and text-messaging consent: We do not share mobile information or text-messaging opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes. We may provide this information to service providers that help us deliver communications, but they may use it only to perform those services for us.

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and warranty records, resolve disputes, enforce agreements, meet legal or accounting requirements, and protect our legitimate interests. Retention periods vary depending on the information and why it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, transmission, or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to opt out of certain targeted advertising or disclosures. To make a request, contact us using the information below. We may need to verify your identity and may retain information when permitted or required by law.

• You may decline to provide optional information, although this may limit our response.
• You may adjust cookie controls in your browser or device.
• You may opt out of promotional email using the unsubscribe method in the message.
• You may opt out of text messages by replying STOP. For assistance, reply HELP.

This website is intended for adults seeking property-related services and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and address the request.

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. Your continued use of the website after an update means the revised policy applies to future use and interactions.

Questions or privacy requests may be sent to:

Please also review our Terms of Service.